What tools are available for aiding our understanding of customer responses and for guiding the…
What tools are available for aiding our understanding of customer responses and for guiding the design and improvement of service environments? Review the 10 suggestions on the psychology of waiting. Which are the most relevant in (a) a supermarket; (b) a city bus stop on a rainy, dark evening; (c) a doctor’s offi ce; and (d) a ticket line for a football game expected to be a sell-out. May 23 2022 11:10 AM
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